Last updated: 8 November 2026
Welcome to combck.com. This website is owned and operated by Phoeniixx Designs Pvt Ltd (“we”, “us”, “our”), the company behind the COMBCK brand. By browsing this website or placing an order, you agree to these Terms & Conditions. Please read them carefully.
1. About us
- Legal name: Phoeniixx Designs Pvt Ltd
- Registered office: [REGISTERED OFFICE ADDRESS]
- GSTIN: [GSTIN]
- Customer care: [email protected] · [YOUR SUPPORT PHONE]
2. Products
COMBCK bats are made from natural Kashmiri willow for tennis-ball and tape-ball cricket only. They are not designed for leather or season balls; using them with a leather ball can crack or break the bat and is not covered by our return policy.
Willow is a natural material. Grain, colour, knots and markings differ from bat to bat and from the photos on this website. These natural variations are not defects. Weights and measurements are approximate and may vary slightly.
Country of origin: India.
3. Prices and payment
All prices are in Indian Rupees (₹) and include applicable GST unless stated otherwise. Any shipping charges are shown separately at checkout before you pay. We may change prices at any time, but the price shown when you place your order is the price you pay.
We accept the payment methods shown at checkout, which may include UPI, cards, net banking, wallets and cash on delivery. Online payments are processed by secure third-party payment gateways; we do not store your card details.
4. Orders
After you place an order, you will receive an order confirmation by email. We may cancel an order if a product is out of stock, if there is an obvious pricing error, or if we suspect fraud. If we cancel a paid order, we refund the full amount.
You can cancel your order free of charge before it is dispatched by writing to [email protected] with your order number.
5. Shipping, returns and refunds
Delivery is covered in our Shipping Policy. Returns, replacements and refunds are covered in our Refund & Return Policy. Both form part of these Terms.
6. Use of the website
You agree not to misuse the website, attempt to gain unauthorised access, or use it for any unlawful purpose. All content on this website, including the COMBCK name, logo, photos, videos and text, belongs to Phoeniixx Designs Pvt Ltd and may not be copied or used without our written permission.
7. Limitation of liability
Cricket is a physical sport. Use the bat sensibly and with appropriate safety gear. To the extent permitted by law, our liability for any claim related to a product is limited to the price you paid for that product. Nothing in these Terms limits your rights under the Consumer Protection Act, 2019.
8. Grievance redressal
If you have a complaint, please contact our Grievance Officer:
- Name: [GRIEVANCE OFFICER NAME]
- Email: [email protected]
- Phone: [YOUR SUPPORT PHONE]
- Address: [REGISTERED OFFICE ADDRESS]
We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it.
9. Governing law
These Terms are governed by the laws of India. Disputes are subject to the jurisdiction of the courts at [CITY], without affecting your right to approach a consumer commission under the Consumer Protection Act, 2019.
10. Changes
We may update these Terms from time to time. The latest version is always on this page, with the date it was last updated.