Last updated: 8 November 2026
We want you to love your COMBCK bat. If something is not right, here is how returns, replacements and refunds work.
1. Return window
You can request a return or replacement within 7 days of delivery.
2. What can be returned
- Damaged in transit, defective, or not the product you ordered: we replace it or refund you in full.
- Change of mind: accepted only if the bat is unused, unknocked, in its original condition with all tags and packaging.
3. What cannot be returned
- Bats that have been used, knocked in or played with, except for manufacturing defects.
- Damage caused by using the bat with a leather or season ball, a wet ball, or by misuse, moisture or accidents.
- Natural willow variations in grain, colour, knots or markings. These are not defects.
- Normal wear such as surface marks, scuffs or grip wear.
4. How to request a return
Email [email protected] within 7 days of delivery with your order number, the reason, and clear photos (and an unboxing video if the bat arrived damaged). We reply with the next steps and the return address.
5. Return shipping
Free for damaged, defective or wrong items. For other returns, the return shipping cost is paid by the customer.
6. Refunds
Once we receive and check the returned bat, we let you know whether the refund is approved. Approved refunds are sent within 5–7 business days:
- Online payments: back to the original payment method.
- Cash on delivery: to your bank account or UPI ID.
Your bank may take a few extra days to show the refund.
7. Cancellations
You can cancel your order free of charge before it is dispatched. Once dispatched, it can be returned under this policy.
8. Questions
Write to [email protected] or call [YOUR SUPPORT PHONE] (Monday to Saturday, 10 am – 6 pm IST).