Last updated: 8 November 2026
This Privacy Policy explains how Phoeniixx Designs Pvt Ltd (“we”, “us”), which runs combck.com and the COMBCK brand, collects and uses your personal data, in line with the Digital Personal Data Protection Act, 2023 and the rules made under it.
1. What we collect
- Order and account details: name, email, phone number, billing and delivery address.
- Payment details: handled directly by our payment gateway. We receive only a confirmation and limited details such as the payment method, never your full card number.
- Messages: anything you send us by email, WhatsApp or Instagram.
- Technical data: IP address, browser, device and pages visited, collected through cookies so the website and cart work properly.
2. Why we use it
- To process, deliver and support your orders, including returns and refunds.
- To send order updates and reply to your questions.
- To prevent fraud and keep the website secure.
- To meet legal, tax and accounting requirements.
- To send offers and news, only if you have agreed. You can unsubscribe at any time.
3. Who we share it with
We share only what is needed with service providers who help us run the store: payment gateways, courier and logistics partners, website hosting, and email services. We do not sell your personal data. We may disclose data if required by law or by a government authority.
4. Cookies
We use essential cookies to keep your cart and login working, and may use analytics cookies to understand how the website is used. You can block or delete cookies in your browser settings, but parts of the store may stop working.
5. How long we keep it
We keep order and invoice records for as long as tax and accounting laws require. Other personal data is kept only as long as needed for the purposes above, and then deleted.
6. Your rights
You can ask us to:
- tell you what personal data we hold about you and how we use it;
- correct, complete or update it;
- erase it, where we are not required by law to keep it;
- withdraw consent you have given (for example, for marketing);
- nominate another person to exercise these rights for you.
To use any of these rights, write to [email protected]. If you are not satisfied with our response, you may complain to the Data Protection Board of India.
7. Security
We use reasonable security measures, including encrypted (HTTPS) connections and trusted payment gateways, to protect your data. No method of transmission over the internet is completely secure.
8. Children
Our store is meant for adults. If you are under 18, please place orders through a parent or guardian.
9. Contact
- Grievance Officer: [GRIEVANCE OFFICER NAME]
- Email: [email protected]
- Address: [REGISTERED OFFICE ADDRESS]